FAQ

Frequently Asked Questions

About check-in and check-out
Regarding luggage storage and delivery
About accommodation in general
About the room
Access and location

About check-in and check-out

Q. What are the check-in and check-out times?

A. Check-in is from 16:00, and check-out is until 11:00. *Please inform us in advance if you will be arriving after 22:00.

Q. What are your reception hours?

A. We are open from 9:00 AM to 10:00 PM. (We also have staff on duty at night who can handle emergencies.)

Q. Can I check in even if I arrive late at night?

A. Yes, it is possible. Please let us know in advance if you will be arriving after 10:00 PM.

Q. Is early check-in possible?

A. We cannot guarantee this. If your luggage arrives early, we will hold it for you.

Q. Is late check-out possible?

A. We do not offer this service. However, we can store your luggage after check-out.

Q. How do I check in?

A. Check-in will be conducted in person.

Regarding luggage storage and delivery

Q. Can I leave my luggage before checking in?

A. Yes, we can look after it. (From 9:00 AM)

Q. Can I leave my luggage after checking out?

A. Yes, we can look after your child. (Until 10 PM)

Q. I would like to ship some luggage and suitcases. Can you accept them?

A. Yes, it is possible. Please be sure to specify delivery on the day of check-in and send it prepaid. Please note that we cannot accept deliveries before the check-in date. Also, please write the check-in date and the name of the person who made the reservation on the shipping label.

Recipient

33 Nijuninkocho, Shimogyo-ku, Kyoto City, 600-8153, IRORI Kyoto Station Higashi Honganji Mae

Postal code: 600-8153 / Address: 33, Nijuninko-cho, Shimogyo-ku, Kyoto-city / Name: Hotel Irori / Telephone: 075-354-0001

Q. Can I send my luggage to the next hotel?

A. Yes. We accept package deliveries via courier service at the front desk. Please check in advance whether the following hotel can receive your package.

Q. Can I send my luggage to the airport?

A. We can ship your order via courier service. Please ask our front desk staff for details.

About accommodation in general

Q. Is smoking allowed?

A. Smoking is strictly prohibited throughout the building. This includes in guest rooms, common areas, and balconies. For guests who wish to smoke, we will guide you to a designated smoking area that is considerate of other guests and those around you. Please ask our staff at check-in for details.

Q. Are children allowed to stay? (Regarding the child policy)

A. Yes. Children aged 0-6 can stay free of charge if they share a bed with an adult. Children aged 7 and older are treated as adults, so please register them as adults when making your reservation.

Q. Is room cleaning provided during my stay?

A. Yes. For guests staying multiple nights, we clean the rooms every four days. Also, new towels and amenities can be replaced daily upon request.

About the room

A large map is displayed on the lobby wall, and brochures are also available. Although it is a small hotel, friendly reception staff are on duty every day from 9 am to 10 pm to fully support your stay, including check-in, sightseeing information, and luggage storage.

Q. Could you tell me about the amenities in the room?

A. The following amenities are provided free of charge.
Amenities: Toothbrush, toothpaste, comb, cotton pads, cotton swabs, razor, shampoo, conditioner, body soap, hand soap

Q. Please tell me about rental items.

A. The following items are available for free rental.
Rental items: Clothes drying rack, extra hangers, circulating fan, pajamas, various chargers, iron, knife & cutting board, basic seasonings (salt, pepper, cooking oil, soy sauce), wine opener, rice cooker

Q. Are there facilities for drying laundry?

A. You will need to hang your laundry to dry in your room after washing, but we offer free drying racks and additional hangers for rent.
For those in a hurry, we can guide you to a coin laundry within walking distance.

Q. Do you have kitchen supplies?

A. Yes. Each guest room is equipped with a kitchen, refrigerator, microwave, induction cooktop, kettle, pots, pans, dishes and cutlery. We also offer knives, cutting boards, and basic seasonings for free rental.

Access and location

Q. How long does it take to get from Kyoto Station to the hotel?

A. It's about an 8-minute walk from the central exit of Kyoto Station. While within walking distance of Kyoto Station, it's located in a relatively quiet area near Higashi Honganji Temple.

Q. Is it close to Higashi Honganji Temple?

A. Yes. It's about a 1-minute walk from the hotel. The location allows you to enjoy both the convenience of being near Kyoto Station and the calm, traditional atmosphere of Kyoto.

Q. Are there any convenience stores or supermarkets near the hotel?

A. Yes. There is a FamilyMart convenience store about a minute's walk from the hotel, and a supermarket is also within walking distance. There are also many restaurants and shopping facilities around Kyoto Station.

Q. Is there a parking lot?

A. Our hotel does not have a private parking lot. Please use the nearby coin-operated parking lots. There are many coin-operated parking lots nearby, such as "Times Shosei-en".